ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?

 

 

No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk when you buy socks or underwear online from us.

 

 

IS IT SAFE TO ENTER MY PAYMENT DETAILS ONLINE?

 

 

We take security seriously. Your payment details are automatically encrypted when you enter them through PayPal making your purchase of children’s underwear, Bonds girls’ underwear, Bonds men’s underwear and any other product from our selection extremely safe.

 

 

I'M NOT SURE IF I'VE SUCCESSFULLY COMPLETED MY ORDER?

 

 

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please call our Customer Service team on 1300 782 862 (Australia) between 9am and 5pm AEST or email us at info@socksandundies.com.au.

 

 

HOW DO I USE A PROMOTION CODE?

 

 

Purchasing cheap underwear online is even cheaper with one of our promotion codes. In your shopping cart at checkout there will be an option to enter your discount code. Once entered hit “Apply” to see the result of your code.

 

 

WHY WON'T MY PROMOTION CODE WORK?

 

 

It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion. Please contact Customer Service on 1300 782 862 (Australia) between 9am and 5pm AEST for further assistance or email us at info@socksandundies.com.au .

 

 

CAN I USE MORE THAN ONE PROMOTION CODE ON AN ORDER?

 

 

No, unfortunately only one promotion code can be applied to each order.

 

 

I FORGOT TO ADD A PROMOTION CODE TO MY ORDER. CAN IT STILL BE APPLIED?

 

 

Promotion codes can only be applied in the Checkout at time of purchase

 

 

HOW DO I CHECK IF A PROMOTION CODE HAS BEEN APPLIED TO MY ORDER?

 

 

It will appear in the Checkout and applied to the balance of your order.

 

 

HOW DO I TRACK MY ORDER? HAS MY ORDER BEEN SHIPPED?

 

 

You can check the status of your order by logging into your account using your email address and password that you used when ordering. In the account section you can look at your order, whether it has shipped and the shipping and tracking information. If you have not created an account, please refer to your shipping notice that was emailed to you which includes your tracking number. Go to http://auspost.com.au/track/ and enter your tracking number.

 

 

MY ORDER HAS NOT ARRIVED?

 

 

Confirm through your tracking number on its whereabouts first. If any further assistance is required please call our Customer Service team on 1300 782 862 (Australia) between 9am and 5pm AEST or email us at info@socksandundies.com.au

 

 

AN ITEM IS MISSING FROM MY SHIPMENT?

 

 

Please contact our Customer Service team on 1300 782 862 (Australia) between 9am and 5pm AEST or email us at info@socksandundies.com.au.

 

 

I RECEIVED AN INCORRECT ITEM?

 

 

We are human, we make mistakes and are happy to fix them. Please call our Customer Service team on 1300 782 862 (Australia) between 9am and 5pm AEST or email us at info@socksandundies.com.au and we will fix as a priority.

 

 

I FORGOT MY PASSWORD?

 

 

On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly to you.

 

 

DO YOU SHIP TO MY COUNTRY?

 

 

We ship Worldwide. Please see our Shipping T&C’s.

 

 

WHAT ARE MY PAYMENT OPTIONS?

 

 

You may purchase cheap underwear online through PayPal or Direct Deposit. Credit Card, Visa, Master Card are also accepted through our PayPal portal.

 

 

WHEN WILL MY ORDER SHIP AND WHAT ARE MY SHIPPING CHARGES?

 

 

Your order of children’s underwear, Bonds girls’ underwear, Bonds men’s underwear or our other products will usually ship within 24 hours if the order is placed on a weekday. Shipping charges can be seen at checkout and on your order. We recommend you take advantage of our FREE shipping across Australia by spending over $80.

 

 

WHAT IS YOUR RETURN POLICY?

 

 

Please see our Returns Policy in our T&C’s.