EASY RETURNS

 

We at Socks and Undies want you to be completely happy with your purchase. If you are not satisfied, we gladly accept returns on any item that is unworn, unwashed and in their original packaging with all tags attached within 30 days of delivery.

RETURNS PROCESS

Simply package the item/s for return along with your purchase invoice and a note advising whether you would like an exchange or refund so our staff know how to help you best.

If exchanging, we will gladly re-send your item/s free of charge (Australia only). For international orders, please contact us for shipping costs.

NOTE: Health Code Regulations prohibit us from accepting the return of packaged underwear and hosiery that have been opened. Please allow up to 1 week to fully process your return.

RETURNS ADDRESS

Returns at Socks and Undies

107 Scrub Road
Carindale QLD 4152
Australia (please keep your tracking number)

Original shipping and handling fees (if charged any) are not refundable.

Items returned outside the 30 day period will be accepted at our discretion and issued store credit.

You can also contact us via info@socksandundies.com.au or phone 1300 782 862 within the working hours of 9am to 5pm Monday to Friday excluding public holidays